Returns & Exchanges

At Clé, we strive for perfection in every tile, yet we understand that projects can change. We offer a 30-day return window for most stocked collections in their original, unopened packaging.

Return Process

• 1.
  Check Eligibility

  Verify that your items are within the 30-day return window and meet the minimum quantity requirement of 4 full boxes for return processing.

• 2.
  Submit a Request

  Contact our support team with your order number and photographs of the sealed pallets or boxes to receive a Return Merchandise Authorization (RMA).

• 3.
  Arrange Shipping

  Carefully secure your tiles on a pallet or in reinforced packaging; customers are responsible for arranging and paying for insured return freight shipping.

• 4.
  Inspection & Refund

  Once our warehouse inspects the tiles for damage and confirms they are in resaleable condition, a refund will be issued minus a 25% restocking fee.